Answers to Your Crypto Questions
Everything you need to know about trading, fees, security, the ATL token and your Aethel account, in plain language.
Aethel is one secure account to trade, swap, stake and track crypto. It gives you a wallet for every network you use, real-time market data, portfolio analytics and access to ATL, our platform token, which is in its presale now.
Aethel is built for first-time buyers, active traders, businesses and institutions. Starter is free for beginners, Pro adds lower fees and advanced tools, and Institutional adds insured custody and a dedicated manager.
Aethel is available in 120+ countries, with some services limited by local regulation. During sign-up we show exactly which features you can use where you live.
Yes. The Aethel app for iOS and Android has the same trading, swap and staking features as the web dashboard, plus price alerts and biometric login.
Create a free account in about two minutes and turn on two-factor authentication. Then verify your identity with a photo ID and a quick selfie, add funds by card, bank transfer or crypto deposit and make your first trade.
Spot markets for 50+ coins on Starter, 150+ on Pro and 300+ on Institutional, including HVR, LMV and IVR. You can also swap tokens instantly from your wallet.
Each trade costs 0.25% on Starter, 0.10% on Pro and 0.05% on Institutional. Paying fees in ATL takes 20% off on every plan, so a Starter trade costs 0.20%.
Instant swaps include a 0.3% swap fee. The amount you see before you confirm already includes it, so there are no surprises after the swap.
Crypto deposits are free. Daily withdrawals go up to $10K on Starter and $100K on Pro and are unlimited on Institutional. Network fees are shown before you confirm.
Card deposits are usually instant and bank transfers take one to three business days. Crypto transfers depend on the confirmation time of each network.
We keep 95% of customer assets offline in 3-of-5 multi-signature cold storage, and hot wallets hold only what daily withdrawals need. Every system is monitored around the clock, and daily reserve attestations show that customer assets are fully backed.
Yes, 2FA is required for every withdrawal. Use an authenticator app or a hardware security key, and add a withdrawal address allowlist for extra protection.
Pro accounts include custody insurance up to $1M and Institutional accounts up to $250M. Starter accounts get the same cold storage and monitoring, without the insurance cover.
Yes. Ironvale Security audited our smart contracts in March 2026, and Northpeak Labs completed a security and reserve audit in September 2026. Our open bug bounty pays up to $250K to researchers who report issues responsibly.
Freeze your account right away from the security settings or by contacting support. Then change your password and reset 2FA, and our security team will review recent activity with you.
ATL is the Aethel platform token, a standard LMV-20 on Lumvale. It is in its presale now (Stage 2 at $0.024) and lists in December 2026 at a planned $0.040. It powers fee discounts, staking rewards, governance votes and access to partner apps.
Use the swap widget on the Token page: pick LMV, USDV or HVR and an amount, and the quote shows how much ATL you get at the $0.024 presale price after the 0.3% fee. Crypto assets are volatile and you can lose money. Prices, staking rates and presale terms can change and are never guaranteed, and nothing here is financial advice.
Yes. Flexible pools pay 8.2% APY, 30-day locks 10.6% and 90-day locks 12.4%, with rewards paid every week. Rates change with pool demand and are not guaranteed.
The supply is fixed at 1 billion ATL, with no minting. 250 million ATL (25%) unlock at listing, and the rest follow the vesting schedule shown on the Token page.
Each staked ATL counts as one vote on new listings, fee changes and treasury grants. Proposals need a 30-day stake and votes stay open for seven days. Every proposal and result is published for anyone to review.
Yes. To meet KYC rules we ask for a photo ID and a quick selfie check before your first withdrawal. Most checks are approved within a few minutes.
Start on Starter for free, move to Pro at $29 a month when you trade often, or choose Institutional at $99 a month for insured custody. Yearly billing saves about 20%.
Email support@aethel.com or use the contact form. Starter members get email support, Pro members get 24/7 priority chat and Institutional clients have a dedicated manager.
Our support team works around the clock, every day of the year. Email replies usually arrive within 24 hours, and priority chat answers in minutes.
Withdraw your balance, then choose Close account in your settings. We keep only the records the law requires and remove the rest of your personal data, as our Privacy Policy explains.
