How We Handle Your Data
1. Information we collect
Last updated October 12, 2026. This Privacy Policy explains how Aethel Labs, Inc. ("Aethel", "we", "us") handles personal data when you use our website, apps and services. We collect what you give us (name, email, phone number, address and date of birth), identity verification data (photo ID, a selfie and, where required, proof of address or source of funds), financial data (wallet addresses, deposits, withdrawals, trades and staking activity) and technical data (IP address, device, browser and sign-in history).
2. How we use it
We use your data to open and run your account, verify your identity under know-your-customer (KYC) and anti-money-laundering (AML) rules, process transactions, detect fraud, provide support and send service messages. With your consent we also send market notes and product news, and you can unsubscribe at any time. Essential cookies keep you signed in and secure; analytics cookies run only if you accept them, and you can withdraw that choice in your browser settings. We never sell your personal data.
3. When we share it
We share data only when we need to: with identity verification, payment, custody and cloud hosting providers that act on our instructions under contract; with blockchain networks when you send a transaction (on-chain data is public and permanent); with regulators, courts and law enforcement when the law requires it; and with a buyer if Aethel is ever merged or sold. Some providers process data outside your country, and we protect those transfers with standard contractual safeguards.
4. Security and retention
We protect your data with encryption in transit and at rest, role-based access, two-factor authentication for staff and regular independent security audits. We keep account and verification records for five years after an account closes, as anti-money-laundering laws require, and delete or anonymize the rest once we no longer need it. No system is perfectly secure; if a breach affects your data, we will tell you without undue delay.
5. Your rights and how to reach us
Depending on where you live, you can ask to access, correct, delete or export your data, object to or restrict how we use it and withdraw consent. Some records must be kept by law even after you close your account. To make a request, email support@aethel.com and we will reply within 30 days. You can also write to Aethel Labs, Inc., 433 Meridian Way, Suite 210, Austin, TX 78701, or complain to your local data protection authority. We will post any changes to this policy on this page and update the date above.